Bibliothèque de L'IMIST/CNRST

The phrases <Q>the information superhighway</Q> and the <Q>the information society</Q>are on almost everyone's lips. CSCW and groupware systems are the key to bringing those phrases to life. To an extent that would scarcely have been imaginable a few years ago, the contributions in this volume speak to each other and to a broader interdisciplinary context. The areas of ethnography and design, the requirements and principles of CSCW design, CSCW languages and environments, and the evaluation of CSCW systems are brought together, to bring to light how activities in working domains are really in practice, carried out. The aim above all is to do justice to the creativity and versatility of those whose work they aim to support.

Papers originating in a workshop held in Schärding, Austria in June 1993, and substantially developed and with specially commissioned further chapters added.

Includes bibliographical references and indexes.

Description based on print version record.

Cover -- Table of Contents -- Preface -- List of Contributors -- Chapter 1. Introduction: A Technology for the Information Society -- SECTION ONE: ETHNOGRAPHY AND DESIGN -- Chapter 2. Section Introduction: Ethnography and Design -- Chapter 3. Ethnographic Workplace Studies and CSCW -- Chapter 4. Paperwork and its Lessons for Database Systems: an Initial Assessment -- SECTION TWO: REQUIREMENTS AND PRINCIPLES FOR GROUPWARE DESIGN -- Chapter 5. Section Introduction: Requirements and Principles for Groupware Design -- Chapter 6. Requirements for the Human Centred Design of Groupware -- Chapter 7. Approaching Design for Integrated CSCW-DAI Systems -- Chapter 8. Incorporating Multiple Levels of Information Processing in CSCW: An Integrated Design Approach -- Chapter 9. Metaphors as Requirement Analysis Tools: The Market Metaphor in CSCW System Design -- SECTION THREE: CSCW LANGUAGES AND ENVIRONMENTS -- Chapter 10. Section Introduction: CSCW Languages and Environments -- Chapter 11. Putting it all Together: Requirements for a CSCW Platform -- Chapter 12. A CSCW Design Tool Based on Generic Objects -- Chapter 13. Modelling Cooperative Work Settings with Active Workspaces -- Chapter 14. VENUS: A Tele-Communication Environment to Support Awareness for Informal Interactions -- Chapter 15. Feedback in Computer Supported Cooperation Systems: User Interface Design for a Talk-Like Tool -- Chapter 16. A Lotos Specification of a CSCW Tool -- SECTION FOUR: COMBINING APPROACHES -- Chapter 17. Section Introduction: Combining Approaches -- Chapter 18. Coping with Active Subjects: the Emergence of CSCW from IS and HCI Traditions -- Chapter 19. Ferrets in a Sack? Ethnographic Studies and Task Analysis in CSCW -- Chapter 20. A Contingency Model for Groupware Design -- Chapter 21. Information Systems in Public Administration: From Transaction Processing to Computer Supported Cooperative Work -- SECTION FIVE: RE-EVALUATING CSCW SYSTEMS -- Chapter 22. Section Introduction: Re-evaluating CSCW Systems -- Chapter 23. System Design for Cooperative Work in the Language Action Perspective: A Case Study of The Coordinator -- Chapter 24. Issues in the Design of Collaborative Systems: Lessons from ConversationBuilder -- Chapter 25. Use, Design and Evaluation: Steps towards an Integration -- Chapter 26. Beyond Design: Social Learning and Computer-Supported Cooperative Work -- some Lessons from Innovation Studies -- Name Index -- Subject Index -- Last Page.