IMIST


Les centres d'appels (notice n° 12335)

000 -LEADER
fixed length control field 00938cam a2200265 4500
001 - CONTROL NUMBER
control field FRBNF391688810000002
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 040430s2004 fr g 000 fafre
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 210007380X (br.)
Terms of availability 24 EUR
040 ## - CATALOGING SOURCE
Original cataloging agency BNF
Description conventions AFNOR
040 ## - CATALOGING SOURCE
Modifying agency IMIST
Description conventions AFNOR
041 1# - LANGUAGE CODE
Language code of text/sound track or separate title fre
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 21
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Caïazzo, Bernard
Dates associated with a name 1954?-....
245 10 - TITLE STATEMENT
Title Les centres d'appels
Medium [Texte imprimé]
Remainder of title les nouveaux outils de la relation client
Statement of responsibility, etc Bernard Caïazzo
250 ## - EDITION STATEMENT
Edition statement 3e éd.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Paris
Name of publisher, distributor, etc Dunod
Date of publication, distribution, etc 2004
Place of manufacture impr. en Belgique
300 ## - PHYSICAL DESCRIPTION
Extent 199 p.
Dimensions 22 cm
490 0# - SERIES STATEMENT
Series statement Fonctions de l'entreprise
Library of Congress call number Marketing-communication
500 ## - GENERAL NOTE
General note En appendice, choix de documents
500 ## - GENERAL NOTE
General note Bibliogr. p. 181. Glossaire
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Centres d'appels
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Relations avec la clientèle
760 1# - MAIN SERIES ENTRY
Title Fonctions de l'entreprise. Série Marketing, communication
International Standard Serial Number 1634-9687
760 1# - MAIN SERIES ENTRY
Title Fonctions de l'entreprise
International Standard Serial Number 1760-3501
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        La bibliothèque des Sciences Juridiques, Economiques et de Gestion La bibliothèque des Sciences Juridiques, Economiques et de Gestion   1095   658.812 CAI 0000000001566 11/23/2016 11/23/2016 Livre
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