IMIST


Delighting your customers : (notice n° 5071)

000 -LEADER
fixed length control field 01668nam a2200265 u 4500
001 - CONTROL NUMBER
control field UNI0000326
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20161122162804.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 131101s2007 XX eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 071367542X (paperback)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780713675429 (paperback)
040 ## - CATALOGING SOURCE
Original cataloging agency DCLC
040 ## - CATALOGING SOURCE
Modifying agency IMIST
Description conventions AFNOR
041 1# - LANGUAGE CODE
Language code of text/sound track or separate title eng
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Owton,, Avril.
245 #0 - TITLE STATEMENT
Title Delighting your customers :
Remainder of title delivering excellent customer service without breaking the bank
Statement of responsibility, etc Avril Owton.
250 ## - EDITION STATEMENT
Edition statement 1st ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc [S.l.]
Name of publisher, distributor, etc A&C Black
Date of publication, distribution, etc 2007.
300 ## - PHYSICAL DESCRIPTION
Extent 176 p.
Dimensions 17 cm.
490 1# - SERIES STATEMENT
Series statement Business on a shoestring.
500 ## - GENERAL NOTE
General note The Business on a Shoestring series helps small business owners grow their business imaginatively, effectively and without spending a fortune. Aimed at entrepreneurs with plenty of vision and commitment but not a lot of cash, each book is packed with ideas that really work, real-life examples, step-by-step advice and sources of further information. Your relationship with your customers is probably one of the most important you'll ever have. No business can survive without them, but reaching customers in the first place is a big challenge for small companies. This book offers invaluable advice on: Understanding your customers; Asking for feedback? and learning from it; Creating a customer service strategy; Hiring the right people; Setting up and implementing complaint processes; Adding a personal touch; Being creative?But making sure you can deliver; Learning from your competitors. �
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services--Management
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Small business--Management
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        La bibliothèque des Sciences Juridiques, Economiques et de Gestion La bibliothèque des Sciences Juridiques, Economiques et de Gestion   18907   658.812 OWT 0000000020151 11/22/2016 11/22/2016 Livre
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