L'art du savoir-dire : (notice n° 60164)
| 000 -LEADER | |
|---|---|
| fixed length control field | 02281cam a2200445 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 226199924 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | IMIST |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230407113405.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 180424t20182018fr a g |||| 000 0 fre |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9782100763580 (br) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | ABES |
| Language of cataloging | fre |
| Description conventions | rda |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | fre |
| Source of code | 639-2 |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 0944 |
| 082 0# - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 306.1 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Chantal, Rachel. |
| Relator code | aut. |
| Relator term | Auteur |
| 9 (RLIN) | 218890 |
| 245 12 - TITLE STATEMENT | |
| Title | L'art du savoir-dire : |
| Remainder of title | les mots au service du luxe à la française : |
| -- | hôtellerie, restauration, mode / |
| Statement of responsibility, etc | Rachel Chantal ; préface de Frédéric Billet ; avant-propos de Denis Courtiade ; postface de Pierre Bord. |
| 264 ## - Production, Publication, Distribution, Manufacture, and Copyright Notice | |
| Date of production, publication, distribution, manufacture, or copyright notice | 2018 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 vol. (225 p.) ; |
| Dimensions | 24 cm. |
| 336 ## - CONTENT TYPE | |
| Content Type Code | txt |
| Source | rdacontent |
| Content Type Term | text |
| 337 ## - MEDIA TYPE | |
| Media Type Code | n |
| Source | rdamedia |
| Media Type Term | unmediated |
| 337 ## - MEDIA TYPE | |
| Media Type Code | n |
| Source | isbdmedia |
| Media Type Term | unmediated |
| 338 ## - CARRIER TYPE | |
| Carrier Type Code | nga |
| Source | RDAfrCarrier |
| Carrier Type Term | volume |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Dans les Maisons de luxe, les professionnels savent qu'un mot a le pouvoir de transporter la personne reçue dans l'élégance, l'émotion et l'extraordinaire. Véritable vecteur d'histoire et de valeurs, l'art du savoir-dire demeure étonnamment moderne dans l'univers du luxe : Quels termes privilégier avec un client durant un cérémonial d'accueil ou un protocole de vente ? Quelles sont les formules en usage dans l'étiquette téléphonique et la correspondance ? En tant que manager, que dire pour motiver et recadrer son équipe avec élégance et efficacité ? Dans ce véritable guide enrichi de nombreux mots d'experts, exemples et conseils, l'auteure donne les clés du savoir-dire à la française à mettre en pratique auprès de ses clients et de ses équipes |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Communication orale. |
| Source of heading or term | ram |
| 9 (RLIN) | 11813 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Protocole. |
| Source of heading or term | ram |
| 9 (RLIN) | 218891 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Savoir-vivre. |
| Source of heading or term | ram |
| 9 (RLIN) | 218892 |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Accueil (tourisme). |
| Source of heading or term | ram |
| 9 (RLIN) | 202799 |
| 651 #0 - SUBJECT ADDED ENTRY--GEOGRAPHIC NAME | |
| 9 (RLIN) | 218896 |
| Geographic name | France |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Relations avec la clientèle |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | hôtellerie |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | restauration |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | mode |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | LUXE |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | qualité de service |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | management |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Billet, Frédéric |
| Dates associated with a name | (19..-....). |
| Relator code | aui. |
| Relator term | Préface |
| 9 (RLIN) | 218893 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Courtiade, Denis |
| Dates associated with a name | (19..-....). |
| Relator code | aui. |
| Relator term | Préface |
| 9 (RLIN) | 218894 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bord, Pierre |
| Dates associated with a name | (19..-....). |
| Relator code | aft. |
| Relator term | Postface |
| 9 (RLIN) | 218895 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Item type | Livre |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| La bibliothèque des Sciences Juridiques, Economiques et de Gestion | La bibliothèque des Sciences Juridiques, Economiques et de Gestion | 04/07/2023 | 42034 | 658.8120944 CHA | 0000000036777 | 04/07/2023 | 04/07/2023 | Livre |
